Privacy policy

Privacy Policy

Last Updated: August 26, 2026

This Privacy Policy explains how ArrowPlus ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services.

Information We Collect

We may collect the following information when you use our website:

Contact Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, delivery information, and transaction details.
Payment Information: Payments may be securely processed through Shopify and authorized third-party payment service providers. We do not directly store your complete payment card details.
Device and Usage Information: IP address, browser type, device information, pages visited, and other information about how you interact with our website.
Communication Information: Information you provide when contacting us regarding orders, replacements, products, or other inquiries.

How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfill your orders.
Arrange shipping and delivery.
Communicate with you regarding your order, replacement requests, or customer support inquiries.
Process payments and prevent fraudulent transactions.
Improve our website, products, services, and customer experience.
Send promotional or marketing communications where you have provided consent or opted in.
Comply with applicable legal and regulatory requirements.

Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers that help us operate our business, including:

Shopify and website service providers.
Payment gateways and payment processing partners.
Shipping, courier, and logistics providers.
Customer support and communication service providers.
Analytics or marketing service providers, where applicable.

These service providers may only receive information necessary to perform their services.

We may also disclose information when required by law, regulation, legal process, or government authority.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Our website uses secure technologies, including Shopify's secure checkout infrastructure and other security measures provided by our service providers.

However, no method of online transmission or electronic storage is completely secure.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences.
Improve website functionality.
Understand how visitors use our website.
Measure website performance and traffic.
Provide relevant marketing or advertising, where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Marketing Communications

If you have opted in to receive marketing communications, we may contact you regarding products, promotions, offers, or updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Your Privacy Rights

Subject to applicable law, you may request to:

Access the personal information we hold about you.
Correct or update inaccurate personal information.
Request deletion of your personal information.
Withdraw consent where processing is based on your consent.
Raise a privacy-related concern or grievance.

To make a privacy request, contact us at arrowplus2009@gmail.com.

We may need to verify your identity before processing certain requests.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, legal obligations, accounting requirements, and fraud prevention.

Third-Party Services

Our website may use third-party services such as Shopify, payment gateways, shipping providers, analytics tools, or marketing platforms.

These third parties may process information according to their own privacy policies and terms.

Children's Privacy

Our website and products are not intended for children who are not legally permitted to make online purchases without the consent of a parent or guardian.

We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or website functionality.

Any updated version will be posted on this page with a revised Last Updated date.