FAQs
Got Questions?
Everything you need to know about ArrowPlus — from sizing to shipping to how it works.
What is the ArrowPlus Lumbar Traction Belt?
It's a wearable back support belt with adjustable air compression, designed to help relieve lower back discomfort, support proper posture, and provide comfort during long hours of sitting, driving, or daily activity.
How do I know which size to order?
Check the size chart on the product page — it's based on your waist measurement. If you're between sizes, we recommend sizing up for a more comfortable, adjustable fit.
Is it safe to wear all day?
Yes, ArrowPlus is designed for everyday wear. That said, if you have a pre-existing medical condition, we recommend checking with your doctor before regular use.
How do I clean and care for the belt?
Wipe it down with a damp cloth and mild soap when needed. Avoid soaking it in water or using harsh chemicals, and let it air dry fully before storing.
When will my order be dispatched?
Orders are usually dispatched within 1-2 business days of purchase. You'll receive a confirmation email with tracking details as soon as it ships.
How long does shipping take?
Standard delivery typically takes 5-7 business days depending on your location. You can track your order anytime once it ships.
Do you ship internationally?
Currently we ship within India. If you're outside our delivery zone, reach out to us and we'll let you know if we can accommodate your order.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update the address before dispatch.
What is your return policy?
We offer hassle-free returns within 30 days of delivery. If you're not satisfied, reach out to us and we'll guide you through the process.
How do I start a return or exchange?
Email us with your order number and reason for return. Our team will share the return steps and next available options within 24 hours.
When will I get my refund?
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days to your original payment method.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, and Cash on Delivery (COD) where available.
Is Cash on Delivery available?
Yes, COD is available for most locations. You'll see this option at checkout if it's available for your delivery address.
Is my payment information secure?
Yes, all payments are processed through Shopify's secure, encrypted checkout — we never store your card details on our servers.
Still have questions?
Our team is available 24/7 and happy to help with anything you didn't find here.
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